Required Domain Experience Experience working in or directly serving DTC ecommerce brands - either in-house at a Shopify/Shopify Plus merchant or at an agency embedded with merchants. Hands-on operator experience owning ecommerce KPIs (conversion rate, AOV, checkout completion, revenue per session) — you've personally moved these numbers, not just reported on them. Deep fluency in the Shopify / Shopify Plus ecosystem: themes, apps, checkout extensibility, and the merchant's daily reality of running a store. Comfortable working cross-functionally with founders, CX, and growth teams. Required Customer Success Skills Proven track record of meeting or exceeding renewal and business targets. Analytical mindset with the ability to gather and interpret data to drive decisions. Exceptional communication and relationship-building skills, with a proactive, problem-solving approach and a passion for delivering value to clients. Highly motivated and impact-driven; quick to learn, thrives in a fast-paced, collaborative environment. Logistics Fluent in English, both written and spoken. Experience working with clients in North America, and willingness to work flexible hours to support both U.S. and Israel time zones. Nice to Have Background in customer service or CX-led brands — we want someone with the instinct to treat merchants as partners, not tickets.
