Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-premises and in the cloud. Our unique technology secures identities and access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration that goes above and beyond to help our customers and each other on a journey to reshape the future of identity security. As an Service Desk Specialist, you will oversee remote and on-site service desk operations, deliver assistance to end users, administer IT assets, and offer support to remote employees. Your role will involve hands-on experience in implementing and managing access to the system while keeping a high service level orientation. You will also support endpoint management solutions across various operating systems. In addition, your strong interpersonal skills will be crucial in fostering positive relationships and providing support to end users within the organization. Responsibilities Run service desk operations and ensure consistently high-quality support for all end users Own the onboarding and offboarding process for employees, ensuring smooth access provisioning and IT transitions Support remote employees by ensuring they have the tools, access, and resources they need to work effectively Manage IT asset lifecycle – procure, track, and maintain hardware and software inventory in coordination with global vendors Administer directory and identity platforms, including Azure Active Directory, Microsoft 365, and Intune Manage and maintain SaaS applications across the organization Handle service desk platforms (e.g., FreshService, Jira Service Management, ServiceNow) to track
