About CommBox CommBox is an AI-powered omnichannel customer engagement platform serving 250+ enterprise customers across banking, telecom, healthcare, utilities, insurance, retail, and other large-scale service organizations. Our platform powers real customer interactions across voice, WhatsApp, chat, email, and additional digital channels. CommBox AI Agents, Voice AI, automation flows, and knowledge-based assistants already handle millions of production conversations for enterprise brands. As AI adoption accelerates, we are expanding our Forward Deployed Engineering function — the team responsible for turning enterprise AI potential into real, working AI agents in production. The Role We are looking for a Senior Forward Deployed Engineer to lead the implementation of AI agents for enterprise customers. This role is ideal for someone who deeply understands how AI agents work, knows how to design agent behavior, connect agents to knowledge and tools, and translate complex customer needs into reliable production implementations. At CommBox, FDEs sit between Product, Engineering, Customer Success, and the customer’s business and technical teams. You will work directly with enterprise customers to understand their service operations, identify automation opportunities, and implement AI agents that can answer questions, perform actions, integrate with enterprise systems, and deliver measurable business outcomes. This is not a classic backend engineering role and not a traditional professional services role. It is a hands-on AI implementation role for someone who can own the full journey from discovery to production: agent design, knowledge architecture, RAG setup, tool/MCP integration, testing, evaluation, optimization, and rollout. What You’ll Do Lead end-to-end implementation of AI agents for enterprise customers.from first workshop with customer executives to a production AI agent measured on deflection, containment, CSAT, and latency. Understand customer business pr
