ZyG is revolutionizing eCommerce with the first Agentic Operating System for eCom scale. This end-to-end platform helps product inventors and entrepreneurs turn their products into successful Direct-to-Consumer businesses, addressing the three key challenges of eCom scale: poor product bets, lack of scale infrastructure, and the need for often-complex financing. With a connected system of AI Agents built on a unified data infrastructure, the OS analyzes scale-market fit, replaces the fragmented tools, agencies, and manual workflows that typically power eCom growth, and offers the financing needed for DTC scale. The Role We are looking for an IT Specialist to own ZyG's day-to-day IT operations, with a primary focus on managing and continuously improving our existing IT environment. You will also play a key role in evaluating, introducing, and implementing new technologies that support the company's growth. In this role, you will manage our IT infrastructure, support employees, and implement automations that improve efficiency while ensuring a secure, reliable, and scalable IT environment. What You'll Do Own and continuously improve ZyG's IT environment, ensuring it remains secure, reliable, and scalable. Maintain endpoint security, patching, IT assets, and compliance with company security policies. Evaluate, test, and implement new technologies to continuously enhance ZyG's IT capabilities. Build IT automations that streamline workflows and improve operational efficiency. Manage office and remote infrastructure, including networking, VPN, Wi-Fi, and multimedia systems. Own the IT employee lifecycle, including onboarding, offboarding, device provisioning, and access management. Provide IT support across macOS, Windows, networking, and workplace technology. Partner with Engineering, HR, and Operations to deliver a seamless and secure employee IT experience. Requirements 2+ years of experience in IT support or system administration. Proven experience supportin
