About SysAid SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple, so IT teams can focus on what matters most. In 2025, SysAid launched its Agentic AI platform — including over 100 pre-built AI agents and a self-service Agent Builder. We are now establishing an internal Agentic Center of Excellence (ACoE) to govern, accelerate, and scale autonomous AI across every function of the company. This is a chance to shape that journey from day one. The Role As AI Architect in the ACoE, you are the technical backbone of SysAid's internal agentic transformation. You will design and build the reference architectures, standards, and shared infrastructure that enable hundreds of AI agents to run reliably, safely, and at scale — across R&D, Sales, Customer Revenue, HR, Finance, and Marketing. This is a hands-on, highly visible role. You will split your time between deep technical work (designing agent orchestration patterns, building cross-company automations, evaluating platforms) and enabling others (code reviews, technical mentorship of citizen developers, setting standards). You will report directly to the ACoE Lead and work closely with the CTO, BI, and Platform teams. Key Responsibilities Architecture & Standards Define and maintain SysAid's reference architectures for agent orchestration, tool permissions, memory models, inter-agent communication, and data boundaries Establish technical standards for agentic development — prompt engineering patterns, evaluation harnesses, testing frameworks, and shared agent templates Drive tooling standardization across SysAid in partnership with the CTO and CFO, and lead the annual vendor/platform review Build & Enable Develop and maintain selected cross-company agentic solutions and automation workflows Build and maintain the shared in
