About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Purpose In this role you will own the strategy, design, and transformation of KYC Operations across Payoneer's 190+ markets, with a specific mandate to leverage AI and automation to improve customer experience, quality, and efficiency. This role defines the future-state KYC service model including how AI augments reviewers, powers self-service onboarding, and enables faster, risk-based decisioning. It is a strategic partnership role that works with Compliance, Product, and regional Operations to deliver systemic improvements at scale. Location: Glilot, Israel Key Responsibilities KYC Operations Strategy & Roadmap: • Define and own the KYC operations strategy roadmap, aligning it with Payoneer's growth targets, global compliance obligations, and risk appetite. • Continuously improve end-to-end KYC workflows across customer onboarding and document review, and define segmented service models that tailor KYC treatment, review depth, and onboarding experience to customer type, risk tier, and market. Process Improvement & Automation: • Identify and drive automation and AI opportunities across the KYC lifecycle to reduce manual effort, improve accuracy, accelerate decision times, and improve customer experience. • Define and own KPIs for KYC operations, lead r
