At least 5 years of experience in Customer Support Operations or Workforce Management (WFM) in a high-scale global environment. Proven experience in managing managers (Shift Leads/TLs) and leading large-scale operations (100+ agents). Deep expertise in Zendesk Explore and data visualization tools - A Must. Strategic understanding of support technologies, including AI, automation, and their impact on operational KPIs. Strong analytical mindset with the ability to translate complex data into actionable staffing and performance strategies. Excellent communication and stakeholder management skills. Ability to operate effectively under pressure in a fast-paced environment. Equal opportunities: At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or special needs.
