About the role
monday.com is becoming an AI Work Platform, and our Services and Tech Touch teams are at the center of making that real for customers. But transformation doesn't happen by itself — it needs enablement that's embedded, expert, and built around how teams actually work.
You'll live close to the Services and Tech Touch teams: understanding their workflows, diagnosing real gaps, and designing programs that close them. You don't take content requests at face value — and you don't default to another course. You build whatever the business actually needs, in whatever format makes it stick. And then you deliver it yourself.
This is a hands-on IC role with high ownership. You're not a coordinator. You're a practitioner who builds things that haven't been built before.
What you'll do
Partner with the POD Lead to design and execute AI adoption programs for Services and Tech Touch teams
Run gap analyses — understand what's actually blocking teams, not just what they ask for
Design and build creative enablement solutions across formats: live workshops, embedded coaching, self-serve tools, scenario-based exercises, micro-learning, and more — whatever fits the problem
Challenge the default: bring creative approaches to how people learn and apply AI — not just slide decks and sessions
Build enablement assets grounded in real business context: playbooks, learning journeys, role-based guides, hands-on simulations
Work alongside the team's AI Builder when a problem calls for an AI-native solution — commission, collaborate, and integrate
Track adoption, collect feedback, iterate — treat every program as a product
Contribute to onboarding agentification and monday Academy initiatives
Be a genuine monday AI expert — deep enough to enable others with credibility
What we're looking for
3+ years in Customer Success, Professional Services, Technical Enablement, or a similar customer-facing role at a B2B SaaS company
Proven experience designing varied enablement formats — you've built things beyond the standard course: a hands-on lab, a scenario-based exercise, a self-serve learning tool, a peer-coaching program. You know which format fits which problem
Creative builder mindset — you don't default to the obvious solution. You ask what would actually change behavior, and then you build it
AI fluency — you've worked with AI tools and understand what real adoption looks like in practice
Excellent communicator: you can run a room, write clearly, and adapt your message by audience
Self-directed: you identify the gap and go — no need for a detailed spec to get started
Nice to have: instructional design background; experience with interactive learning tools or simulations; monday.com familiarity
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
