Customer Experience Engineer

HiBob

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Company: HiBob
Location: Israel (Hybrid)
Office: Tel Aviv · בית גזית, רח’ מנחם בגין 148, תל אביב-יפו, Israel
Field: Customer Success
Role: Customer Experience
Type: Full Time
Work mode: Hybrid
Level: Mid
Experience: 4+ yrs
Posted: 20 Jul 2026

Seniority was normalized from the source posting. The posting date comes from source metadata.

Location

About HiBob

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Required skills

REST
SQL

Skill priority is derived from the source posting.

Skills & technologies

REST
SQL

Description

About Us HiBob is a global HR platform used by more than 5,000 multinational companies, including Monzo, Dott, Kahoot, Fiverr, and Octopus Energy. Our intuitive, data-driven platform is built for how...

Requirements

4+ years of technical support experience within B2B SaaS Strong SQL skills and the ability to analyze real queries Deep understanding of REST APIs, webhooks, authentication, and integrations Experience working with logs, monitoring systems, and debugging tools Proven ownership of high-severity incidents Experience improving processes, building automation, or enhancing operational workflows Comfort using AI tools within technical workflows A systems thinking mindset that goes beyond ticket execution Nice to HaveExperience supporting HR, payroll, or complex SaaS ecosystems Background in software development Experience scaling or redesigning support processes Familiarity with observability or incident management frameworks Practical experience integrating AI into operational workflows Who Thrives HereYou get frustrated by repetitive problems and improve them You think in root causes, not symptoms You enjoy digging into logs to understand why You challenge broken processes You use AI as leverage You care about both customer impact and system design

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