Global Tier 1 Support ManagerManagement

You have managed or closely coordinated support teams — ideally across multiple sites or geographies. You are comfortable influencing people who do not report to you, and you know how to get things done through relationships rather than authority. Enthusiastic and energetic — You genuinely enjoy this kind of work. Support operations can be messy and fast-moving — you bring energy to that rather than getting worn down by it. The people around you notice the difference. Proactive by default — You do not wait to be told there is a problem. You check the numbers before someone flags them, you follow up without being chased, and you raise issues early rather than hoping they resolve themselves. Pushes things to completion — You follow through. Initiatives you pick up get landed — not left half-done when the next thing comes along. You are comfortable chasing people across teams and time zones to make sure deliveries actually happen. Comfortable with data — You check dashboards before you check email. You spot a trend before it becomes a problem, and you can put together a clear performance summary without needing help from an analyst. Curious about AI — You are interested in how AI and automation can take repetitive work off agents' plates. You need to be willing to learn, test, and push new tools into your teams. A clear communicator — You write and speak clearly. You know how to give a manager a one-paragraph summary of a complex situation, and you share bad news early rather than hoping it resolves itself. A team player — You work well with people outside your direct team. You do not protect your patch — you chase the root cause of a problem wherever it leads. Happy to travel — ~25% of your time will be on the road — visiting Nayax offices, partner teams, and contact centre sites. Requirements What Makes You a Great Fit: Very strong English - written and verbal. Willingness to travel (~25%), including regular visits to Nayax offices and partner/vendor sites globall