Who you are: Detail-obsessed and process-driven - you love lists, checklists, and turning chaos into clarity. A natural Multi-tasker and problem-solver who isn’t afraid of messy situations - you jump in and leave things better than you found them. user-first mindset - you genuinely enjoy helping others and enjoy solving problems. A confident communicator, especially in writing - you’re calm, clear, and professional. Proactive and accountable - you take ownership, see things through, and raise your hand when you spot something broken. Creative and curious - you bring fresh ideas and a hunger to learn. Ready to grow with the company and take on more responsibility over time. Requirements: Bachelor's degree in a relevant field Operations, customer-facing, support or project management experience Excellent with spreadsheets, workflow tools and ticketing systems Native English speaker