We're seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:
Exceptional client satisfaction.
Commercial performance.
Alignment between Fetcherr's product suite and each client's business objectives.
Key Responsibilities:
Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement.
Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
Own execution of client initiatives and projects, ensuring action items are driven to completion, stakeholders remain aligned, and commitments are delivered on time.
Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
Represent the client's voice internally to influence product development and service enhancements.
*Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice a month)**
Requirements
Native Italian speaker with full professional proficiency in English — a must.
10 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
Strong execution skills with a demonstrated ability to drive complex initiatives from planning through delivery in a cross-functional environment.
Proven track record of getting things done, managing multiple stakeholders, and ensuring accountability across teams.
Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
Analytical thinker with the ability to derive insights from data and drive strategic conversations.
Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
Experience in Ferry, Cruises, Container Shipping, or logistics is a strong advantage.
Experience working with enterprise clients – advantage.
