IT Helpdesk

Respond to requests for technical assistance (in-person, ticket system, Slack, email). Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS. Install and troubleshoot end user equipment, software and hardware . Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts. Provide guidance, assistance, and follow-up on employee questions and tech problems. Follow IT procedures, logging all IT interactions and administering helpdesk software. Set up and maintain IT multimedia systems.