Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.
