What You'll Own Communicate with customers via email, live chat, and screen shares. Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency. Develop in-depth knowledge of our products and their features. Engage with customers to understand and fulfil their goals with our solutions. Apply and share best practices for optimal use of our products. Innovate and propose ideas for enhancing the overall customer experience. What You'll Need to Succeed 1.5+ year experience in software support or customer service. Fluent in English (verbal and written). Problem-solving skills with a customer-first approach. Knowledge of HTML, jQuery, CSS (please specify your level). Experience in various communication formats (written, live chat, conference calls, in-person). Ability to grasp and articulate new technologies quickly. Proficient in using application logs, browser dev tools, and other diagnostic tools. Independent and teamwork capabilities. Poise and articulation in challenging customer interactions. Availability to work onsite at the Tel Aviv WalkMe office 3 times a week. **Please note - Working days are Monday - Friday
