Work model: Hybrid Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank. We’re hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the Akeyless platform- across Linux, Kubernetes, IAM, and secure access workflows. You’ll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective. Responsibilities: Deliver a smooth onboarding experience and drive adoption/expansion for existing customers. Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning. Investigate and resolve Akeyless cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices. Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes. Write KB articles to streamline troubleshooting and improve customer experience. Learn customers’ business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and adv
