Key Responsibilities: Fulfillment and coordination: Act as a liaison between sales, customer success, planning and Logistics departments to ensure on time and accurate fulfillment. Monitor the fulfillment pipeline and maintain commit dates from OPS side Record maintenance: Maintain accurate and organized records of all orders, shipments, and transactions. This includes managing shipping paperwork and creating invoices. Communicate order status updates to customer success team and resolve any issues or discrepancies that arise, such as problems with deliveries or returns. Handle any inquiries regarding orders. Daily coordination with 3PLs to ensure readiness for shipments Reporting: Generate and prepare order-related reports for management review. Process improvement: Assist in identifying and implementing improvements to the order processing and fulfillment procedures. Qualifications and Skills: Education: B.Sc. in Industrial Engineering and Management, (or equivalent practical experience). Experience: 5+ years of experience in Order fulfillment, Planning, Logistics and S&OP within global high-tech companies is required. Proven experience in a fast-growing, multidisciplinary (Hardware and Software) company with multiple turnkey manufacturers Technical Skills: Proficiency with ERP systems (e.g., NetSuite, SAP, Priority) Exceptional Excel and data management skills. Soft Skills: Exceptional communication, interpersonal relations, and out of the box thinking, capable of influencing stakeholders at all levels. Detail-oriented with strong organizational and multitasking abilities. Demonstrated ability to thrive in a very fast-paced, ambiguous, and rapidly changing environment & effectively prioritize multiple tasks Fluent in English
