Technical Support & Integrations Engineer

KELA - Cyber Threat Intelligence

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Company: KELA - Cyber Threat Intelligence
Location: Tel Aviv
Office: tel aviv · HaArba'a St 21, 22nd floor, Tel Aviv-Yafo, Israel
Field: Customer Success
Role: Support Engineer
Type: Full Time
Level: Entry
Experience: 1+ yrs
Posted: 19 Jul 2026

Seniority was normalized from the source posting. The posting date comes from source metadata.

Location

About KELA - Cyber Threat Intelligence

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Required skills

Elasticsearch
JavaScript
MongoDB
Python
SQL

Skill priority is derived from the source posting.

Skills & technologies

Elasticsearch
JavaScript
MongoDB
Python
SIEM
SQL

Description

We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field...

Requirements

Experience: At least 1+ years with proven experience in a technical support, application support, or junior integration engineering role. Helpdesk Tools: Solid working knowledge of Zendesk at the agent level (ticketing, macros, views, and basic SLA tracking). Integration Concepts: Familiarity with APIs, webhooks, and data exchange formats like JSON and XML. Database Familiarity: Practical experience querying and troubleshooting databases, with exposure to SQL, MongoDB, or Elasticsearch. Basic Scripting: Ability to read, modify, or write basic scripts (e.g., Python, JavaScript) to help automate tasks or troubleshoot issues. Communication: Exceptional verbal and written communication skills in English; capable of translating technical details into clear, digestible language for MVP customers.

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