Assists in distributing tasks to team and conducts end-to-end hardware installation and troubleshooting. Leads cabling validation and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues and/or console alarm error messaging, addressing complex incidents. Trains advance fix and repair techniques that align with corporate objectives. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance: -Assists in distributing tasks to team and conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations independently, and leading diagnostics and collecting customer solution sign-offs. -Replaces server components and upgrades servers for existing customer base, independently, reporting results upon completion. Datacenter Services Operations-Network Configuration, Installation, and Augmentation: -Implements designed and defined network communications and solutions, including cabling an networking equipment, independently, communicating across teams and providing management upward feedback on implementation task approaches. -Leads cabling validation, ensuring network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections. Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: -Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing complex incidents. -Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), identifies and escalates tre
