Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.
As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.
This position requires on-site presence at our Jerusalem office at least 4 days per week
This position is temporary for one year.
What will your job look like:
Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
Record events and problems and their resolution in logs
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
All you need is:
2+ years of proven experience as a help desk technician or other support role.
Minimum one year experience supporting Linux/Windows/Mac.
Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
Ability to diagnose and resolve complex technical issues
Customer-oriented and service oriented
Excellent communication skills
