BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com We are looking for a highly skilled Technical Knowledge Manager to join our unique, multidisciplinary Knowledge & Enablement team. This team oversees the company’s knowledge operations and learning platforms, both internally and customer-facing. We're not hiring a "technical writer". We're hiring someone who thinks of knowledge as a product — one with architecture, users, feedback loops, and a lifecycle. You'll own how our technology is understood: by customers integrating our B2B platform, by engineers documenting their own work, and by internal teams making decisions in a fast-moving R&D environment. What You’ll Be Doing Design and maintain the external documentation system: API references, integration guides, onboarding flows, and troubleshooting content — treating it as a living product with real users and measurable outcomes. Define AI-augmented documentation workflows: where LLMs assist with drafting, where they validate accuracy, and where human
