Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, and Europe in education, healthcare, and field services.
Native or near-native English proficiency level (spoken and written).
5+ years of experience in B2B Customer Success, Account Management, or similar client-facing role in SaaS, fintech, payments, or software platforms.
Demonstrated experience running data-driven performance reviews/QBRs and turning insights into concrete client actions and growth.
Strong analytical skills and confidence working with data (e.g. dashboards, spreadsheets, cohort and performance analysis).
Excellent communication and presentation skills, with the ability to explain complex payment or technical concepts in simple, business-focused language.
Highly organised and task oriented, able to manage multiple accounts and priorities in parallel.
Proven track record of building senior stakeholder relationships and influencing clients towards adoption and growth.
Customer-centric mindset with a proactive, problem-solving attitude.
Comfortable working independently in a fast-paced, scale-up environment, as well as collaborating within cross-functional teams.
Bachelor's degree in Business, Economics, Engineering, or a related field.
