you have: Exhaust all possible scenarios within their access level when attempting to resolve an issue Proactively seek feedback from peers, mentors, and leaders Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects Contribute to continuous service improvement by participating in projects and driving operational enhancements. Build meaningful and fruitful relationships within the team and cross functionally Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment. Technical Expertise: Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms. Advanced troubleshooting skills for Windows, macOS, iOS, and Android. Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.). Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots). Experience with enterprise security protocols (MFA, MDM, encryption). Soft Skills: Exceptional communication and customer service skills with a high degree of professionalism. Ability to work under pressure and manage multiple priorities simultaneously. Discretion and integrity when handling sensitive information. Flexible and adaptable, with the ability to support executives outside normal business hours if needed. Key competencies: High emotional intelligence and ability to work effectively with executives. Strong problem-solving and critical-thinking abilities. Proactive mindset with a focus on continuous improvement. Commitment to confidentiality and data security. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Coll
