At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a strong QA Lead with high technical skills to build methodology, provide vision and direction, and lead quality & automation throughout the organization. This role operates at the intersection of traditional software quality and AI-powered development — owning quality not just for code written by humans, but for systems designed, generated, and executed by AI agents. How will you make an impact? Serve as the quality leader for an entire domain — accountable for product quality across human-written, AI-generated, and agent-executed software Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership Continuously analyze and challenge existing testing coverage Plan, develop, and execute test strategy across our Cloud Analytics platform , extending to AI-powered and agentic system components Review and approve tests cases and complex system scenarios Prepare and present data-driven quality insights, KPIs, risks, and trends to leadership through regular domain level reporting. Lead domain-level RCA reviews for customer-facing bugs and major incidents; detect trends and drive systemic improvements. Own post-deployment quality monitoring, drive sanity completion and rapid triage of production issues within the domain. Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence Help the teams design the performance, concurrency and latency test scenarios and metrics Lead risk-based test strategy with product and engineering — define acceptance criteria and quality gates that support high del
