you have a solid technical foundation, the ability to learn quickly in a fast-paced environment, a drive to keep learning, and a desire to gain hands-on experience in IT infrastructure, we'd love to have you on board. Core Responsibilities Provide technical support to end users for hardware, software, and network issues Set up, configure, and maintain computers, printers, and peripherals Create and manage user accounts and permissions Assist with monitoring network performance and troubleshooting basic connectivity issues Support installation, updates, and patching of operating systems and software Maintain an inventory of IT equipment and assets Document issues and resolutions in a helpdesk ticketing system Assist senior IT staff with projects and system upgrades Follow basic cybersecurity practices (antivirus, backups, access controls) Requirements What We're Looking For A degree, diploma, or certificate in IT, DevOps, Computer Science, Networking, or a related field, OR completion of a recognized IT course or bootcamp (e.g. CompTIA, Google IT Support, Microsoft, Cisco), OR relevant military technical experience Basic knowledge of Windows and/or Linux operating systems Understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi) Familiarity with hardware troubleshooting (desktops, laptops, printers) Understanding of basic cybersecurity practices A fast learner with strong problem-solving skills Good communication skills, able to explain technical issues in plain language Reliable, detail-oriented, and a team player
