Who You Are A proactive and service-oriented collections professional. A structured and organized self-starter. A detail-oriented problem solver who takes ownership and follows tasks through to completion. A solutions-focused team player who performs well in a fast-paced environment. Responsibilities What You’ll Be Doing? Manage the end-to-end billing and collection process for customer accounts. Issue accurate and timely customer invoices. Monitor accounts receivable balances, aging reports, and overdue invoices. Follow up with customers regarding outstanding payments and payment commitments. Perform customer account reconciliations and investigate payment discrepancies. Allocate and record customer payments accurately. Maintain up-to-date collection notes, payment statuses, and supporting documentation. Work closely with internal teams to resolve billing and collection issues. Respond to customer inquiries regarding invoices, balances, and payments. Prepare reports on collection performance, overdue balances, and expected cash receipts. Identify collection risks, recurring issues, and opportunities for process improvement. Support month-end closing activities related to accounts receivable and collections. Ensure compliance with company procedures and internal controls. Required Skills
