Experience: 2+ years of experience in IT Support / Helpdesk within a high-tech or fast-paced environment. OS Expertise: Strong, hands-on knowledge of both Windows and macOS environments. SaaS Administration: Proven experience administering Google Workspace and Microsoft 365 (users, groups, licenses). Networking Chops: Solid understanding of networking concepts and troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Soft Skills: Exceptional service orientation, patience, and communication skills. Ability to explain technical issues to non-technical users. Language: High level of English (both written and verbal) for interacting with global teams/vendors.
