Technology Support Center Manager We are looking for an experienced Technology Support Center Manager to lead a large-scale technical support organization, drive operational excellence, and deliver an outstanding customer experience for enterprise clients. Key Responsibilities Lead and develop managers and technical teams, fostering a culture of excellence, accountability, and continuous improvement. Oversee the delivery of technical support services for enterprise customers. Manage Major Incidents end-to-end, coordinating with internal stakeholders and customer leadership. Build strong partnerships with enterprise customers, including CTOs, CIOs, and other senior decision-makers. Develop data-driven service strategies to improve customer experience and operational performance. Initiate and lead cross-functional projects focused on innovation, process optimization, and technology adoption. Manage service center operations, incident management, escalation processes, and cross-functional collaboration. Monitor and improve key operational metrics, including SLA, MTTR, availability, NPS, and customer satisfaction. Lead technical teams specializing in Networking, Security, Cloud, SOC, and NOC environments. Requirements Proven experience managing a large-scale technical support center, service organization, or customer support department - Must Strong technical background in networking, infrastructure, and hardware - Must In-depth knowledge of CCNA and CCNP technologies and networking concepts - Must Proven experience leading managers, team leaders, and multidisciplinary technical teams - Must Excellent crisis management and decision-making skills in high-pressure environments - Must Outstanding communication and stakeholder management skills, including experience working with executive-level customers Experience with Cisco, Fortinet, Juniper, or Palo Alto technologies. Experience working with cloud platforms such as Microsoft Azure or AWS. Knowledge of SD-WAN, MPLS, V
