SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI. We seek an analytically driven and strategic Revenue Operations Manager to join our team. This role will be a critical partner to our C-level executives and revenue-focused leaders, leveraging data to identify growth opportunities, optimize processes, and drive actionable insights that enhance the customer journey and revenue performance. Key Responsibilities: Data-Driven Insights & Analytics Serve as a trusted advisor to C-level executives, delivering regular, actionable insights based on in-depth analysis of key revenue, customer, and operational data. Develop and maintain revenue forecasting models and predictive analytics to proactively identify opportunities, risks, and trends. Analyze customer behavior, pipeline performance, and market data to recommend growth and operational improvement strategies. Create and maintain dashboards and reports that provide visibility into KPIs covering the revenue funnel as well as customer-focused metrics such as churn, retention, and upsell opportunities. Collaboration with Executive Leadership Partner closely with C-level executives and business unit managers overseeing sales, customer success and marketing to align on goals, strategies, and operational priorities. Proactively present data-driven recommendations to improve efficiency, uncover revenue opportunities, and optimize the customer lifecycle. Collaborate with leadership to evaluate and implement initiatives for revenue growth, such as new pricing models, sales motions, product strategies, or customer segmentation. Create alignment between initiatives and financial goals. Process Optim
