About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.
Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
As the Product Team Lead for Riskified’s Dispute Resolve solution, you will own the Dispute Resolve domain end-to-end, driving Riskified’s mission to help merchants manage chargebacks effectively, improve win rates, and scale their dispute operations.
Dispute Resolve enables merchants to handle disputes efficiently - from ingestion and analysis, through evidence generation and submission, to performance optimization - helping them improve win rates, reduce operational overhead, and make smarter decisions about which disputes to fight.
In this role, you will take full ownership of shaping and driving the Dispute Resolve product - hands-on, from strategy through execution - defining, executing, and evolving end-to-end dispute flows across multiple merchant setups, and ensuring the product delivers clear value and measurable outcomes. You will expand system integrations, evolve our evidence capabilities, and lead the product analytics function for the domain: owning key metrics, making data-driven decisions, and setting the product benchmarks that Sales relies on to sell Dispute Resolve.
You will work closely with Engineering and Data Science to deliver robust, scalable solutions, translating technical constraints into business priorities and vice versa. You will also partner closely with the Go-to-Market (GTM) organization and Account Management to support product adoption, enable new deals, and ensure Dispute Resolve contributes to revenue growth, retention, and expansion. As the domain leader, your decisions and benchmarks will directly shape customer satisfaction, commercial success, and the long-term evolution of the Dispute Resolve roadmap.
What You'll Be Doing
Own the Dispute Resolve domain end-to-end, leading the definition, execution, and evolution of dispute management flows across different merchant setups.
Set product strategy and roadmap priorities for Dispute Resolve, working hands-on with Engineering, Product Design, Data Science, and BI to deliver against them.
Own product analytics for the domain: define the metrics that matter, monitor performance, and make data-driven decisions on prioritization and roadmap direction.
Set and maintain the product benchmarks used by Sales to represent Dispute Resolve’s performance and value in the different markets.
Lead the expansion and optimization of integrations with PSPs, gateways, and additional systems to enable scalable dispute ingestion and submission.
Drive the development and continuous improvement of evidence capabilities, improving quality, coverage, and win rates across reason codes and merchant verticals.
Translate complex dispute workflows and data challenges into scalable, intuitive product solutions that balance usability, automation and performance.
Partner closely with GTM and Account Management to support product adoption, onboarding, and ongoing usage, and to ensure Dispute Resolve supports growth and retention goals.
Engage directly with merchants and prospects to understand real-world workflows, validate solutions, and identify opportunities for improvement.
Own backlog prioritization and roadmap execution, focusing on high-impact initiatives that improve operational efficiency and dispute performance.
Serve as the go-to subject-matter expert on dispute management, representment strategies and product capabilities - internally and with customers.
Qualifications
5+ years of product management experience, including leading a product team and domain end-to-end, preferably in a technical, data-driven or platform domain within global SaaS companies.
Experience in the chargeback and dispute management domain (e.g. payments, fraud prevention or card networks) - a strong advantage.
Proven track record defining and delivering complex, end-to-end product flows involving integrations, data, and operational workflows, from strategy through hands-on execution.
Strong product sense and UX understanding, with experience building intuitive solutions for complex systems and processes.
Demonstrated experience owning product analytics - defining metrics, analyzing performance and using data to drive decisions and set benchmarks.
Experience working with APIs, integrations and external systems (e.g. PSPs, gateways, or similar) - a strong advantage.
Demonstrated success leading cross-functional collaboration with Engineering, Data Science, Product Design and commercial teams.
Experience partnering closely with GTM, Sales, and Account Management to drive adoption, customer value and business growth, including setting benchmarks used in sales conversations.
Excellent problem-solving, prioritization, and execution skills in fast-paced environments.
Strong communication and stakeholder management skills, with the ability to clearly articulate complex technical and analytical concepts to diverse audiences, including senior stakeholders.
Bachelor’s degree in Computer Science, Industrial Engineering, or a related field - an advantage
Life at Riskified
We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!
Some of our Tel Aviv Benefits & Perks:
Equity for all employees, Keren Hishtalmut, pension
Private medical insurance, extra time off for parents and caregivers
Commuter and parking benefits
Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
Wide-ranging opportunities to volunteer and make an impact
Commitment to your professional development with global onboarding, skills-based courses, lunch & learns
Awesome Riskified gifts and swag!
In the News
Geektime: Riskified Goes Public
Walla!: Happy Hour at the Riskified Offices
Geektime Insider: A look at Riskified Tel Aviv
Globes: Riskified to contribute the highest amount up to date to Tmura
Globes: Riskified is among Israel’s fastest growing companies
TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
