Must-have) 3+ years of experience in Customer Onboarding, Implementations, Professional Services, Customer Success, or a similar customer-facing SaaS role. Experience managing Enterprise or strategic customer implementations. Strong project management skills with the ability to manage multiple onboarding projects simultaneously. Excellent customer-facing communication and presentation skills. Ability to build trust and confidently lead customer conversations with both operational and executive stakeholders. Strong technical aptitude and the ability to understand integrations, APIs, data flows, and technical onboarding requirements. Proven ability to proactively identify risks, remove blockers, and drive projects to completion. Experience working cross-functionally with Sales, Product, Engineering, Support, and Customer Success teams. Highly organized with exceptional attention to detail and follow-through. A proactive, ownership-driven mindset with a passion for delivering outstanding customer experiences.
