You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional. Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that Airwallex remains compliant as a regulated financial services institution. What you’ll do: Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements Collaborate with Product to drive operational efficiencies through internal product improvements Monitor regional payment and treasury operations, including the safeguarding of customer funds
