Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cybersecurity for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here. We are looking for a highly motivated, service-oriented IT Support Specialist with 2-3 years of experience to join our team. In this role, you will be the primary point of contact for internal help desk requests, ensuring our employees have the seamless technology experience they need to do their best work. This is a fantastic opportunity for a tech-savvy professional who is a natural problem-solver, thrives in a fast-paced environment, and is eager to take ownership of IT operations while continuously expanding their technical skill set. Requirements: What You’ll Be Doing Serve as the primary point of contact for internal IT help desk requests, providing friendly, timely, and effective support to our team. Configure, deploy, and troubleshoot employee hardware in a predominantly Mac environment, alongside Windows systems. Administer the full lifecycle of employee onboarding and offboarding, managing user identities, access rights, and SaaS provisioning through JumpCloud and Google Workspace. Manage, monitor, and secure our corporate device fleet utilizing JumpCloud’s MDM capabilities. Deploy, monitor, and troubleshoot our endpoint security software, specifically SentinelOne. Maintain clear, accurate, and organized IT documentation and knowledge-base articles for both end-users and the IT team. Autonomously research and implement solutions for emerging technical issues and help improve daily IT workflows.
