Must Have 3+ years of experience in an IT support/helpdesk role Solid troubleshooting skills on Windows 10 and Windows 11 Solid troubleshooting and basic administration skills with Windows Server (2016/2019/2022), including event logs, services, and server roles. Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Active Directory: user management, group policies, password resets, OU structure Networking fundamentals: DNS, DHCP, TCP/IP, VPN clients Hardware support: laptops, desktops, peripherals, basic imaging/reimaging for PCs Experience working in a medium to large organizations (500+ users) Strong verbal and written communication skills in Hebrew; working proficiency in English Strong skills as user trainer – for PC, Windows, devices, applications related issues Excellent team player Required to travel occasionally between company sites (Tel Aviv, Jerusalem, Beer Sheva) when required for projects, deployments, or operational needs.
