abra professional services is seeking an experienced Cisco Voice & Telephony Specialist to manage, implement, and maintain enterprise telephony, voice, and recording systems.
This is a full-time position located in central Israel, offering a hybrid work model.
Key Responsibilities:
Implement, operate, and maintain NICE and ACE recording systems.
Manage and maintain Cisco IP Telephony environments, including CUCM and Cisco IP Phones.
Configure CUCM, Cisco phones, SIP, Trunks, and related telephony components.
Support network and communication infrastructure, including TCP/IP and RTP protocols.
Support and lead technical projects, including technical specifications, installation, implementation, and user training.
Work with Windows and Linux operating systems.
Requirements:
Requirements:
At least 5 years of relevant professional experience – mandatory.
Experience implementing, operating, and maintaining NICE and ACE recording systems – mandatory.
Hands-on experience managing Cisco IP Telephony environments, including CUCM and Cisco IP Phones – mandatory.
Experience configuring CUCM, SIP, Trunks, and telephony components – mandatory.
Strong knowledge of networking and communication protocols, including TCP/IP and RTP – mandatory.
Experience supporting and implementing technical projects, including technical specifications, installation, and training – mandatory.
Experience working with Windows and Linux environments – mandatory.
Proficiency with Microsoft Office tools – mandatory.
Ability to work both independently and as part of a team – mandatory.
Strong service orientation and excellent interpersonal skills – mandatory.
