At least 3 years of experience in a technical customer-facing role, such as Customer Support Engineer, Technical Support Engineer, System Integrator, Implementation Engineer, or Professional Services Engineer. Experience supporting, implementing, or integrating cybersecurity solutions. Strong knowledge of Windows and Microsoft enterprise environments. Good knowledge of Active Directory, Microsoft Domain environments, Group Policy, DNS, permissions, and authentication concepts. Strong understanding of enterprise IT infrastructure and networking. Proven ability to troubleshoot complex technical issues independently and identify their root cause. Strong analytical thinking and technical problem-solving skills. Excellent communication and interpersonal skills, with a strong customer-service approach. High level of ownership, responsibility, and attention to detail. Strong self-learning abilities and technical curiosity. Excellent written and spoken English. Significant Advantage Experience working in the cybersecurity industry, with a strong preference for candidates from endpoint security companies or products. Experience with endpoint agents, endpoint management, EDR, device posture, identity security, or other agent-based cybersecurity products. A valid Israeli civilian security clearance, Level 3 or lower. Experience working with large enterprise, government, defense, or security-sensitive customers. Working knowledge of Linux, macOS, or cloud environments.
