Customer Technical Support Specialist

Skills and Experience Experience: 3-5+ years of experience in Technical Support (Tier 2/3) or Field support in a multi-disciplinary environment (HW/SW). Electrical Knowledge: Solid understanding of electricity basics (DC/AC), relays, dry contacts, and power supplies. Technical Reading: Ability to read and interpret simple electrical wiring diagrams and schematics. Problem Solving: Strong analytical skills with the ability to diagnose complex system-level issues (Device -> Network -> Cloud). Customer Facing: Proven experience working with global B2B customers with excellent service orientation. Self-Starter: High sense of ownership and the ability to learn new technologies independently. Language: Fluent English (Written and Verbal) – Must.