Responsibilities
Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization – ensure clients are maximizing adoption of Optimove’s platform and achieving measurable ROI.
Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.
Requirements
2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
Exceptional presentation, facilitation, and communication skills in English.
Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
Highly proactive, structured, and organized, with the ability to manage multiple priorities.
Collaborative mindset and excellent interpersonal skills.
Growth-oriented, curious, and comfortable driving change in dynamic environments.
Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.
By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.
