3+ years of experience in a technical and customer-facing role, managing a high-volume portfolio of customers simultaneously Measured on commercial results Comfort working within a structured, task- and playbook-driven process, with the discipline to follow defined procedures and SLAs consistently across a large book of accounts CRM fluency (Salesforce or equivalent) - comfortable managing a queue of automated, system-generated tasks and keeping records current Understanding of IT infrastructures (Networks and Operating Systems), or interest and readiness to learn Solid understanding of customer lifecycle stages Ability to understand complex technology and explain it simply Strong quantitative and analytical skills; ability to identify data trends across a large portfolio and prioritize accordingly A proven record of retaining and growing multiple client relationships at volume, with a strong sense of urgency Committed to customer satisfaction with a passion for customer success Ability to work in a fast-paced, dynamic environment with shifting priorities Superior organization and prioritization skills, with strong attention to detail Self-motivated, detail-oriented, with strong communication and interpersonal skills Problem-solver, resourceful, and independent About Atera Benefits and Compensation: In addition to competitive salaries, Atera offers an enticing benefits package designed to support the well-being and professional growth of our employees. This package includes stock options, comprehensive health insurance covering dental and vision care, as well as a generous allocation of paid vacation days. At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week, enabling collaboration and connection while also accommodating remote work arrangements. Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value
