5+ years of experience managing IT teams in high-tech companies – Required. Proven experience leading and developing IT support teams in a fast-paced environment. Strong service-oriented mindset with excellent verbal and written communication skills. Proven experience defining, measuring, and improving ITSM KPIs, including SLA, CSAT, and resolution time. Strong technical foundation with deep knowledge of networking and enterprise IT infrastructure. Experience working with information security best practices and security-related processes. Excellent analytical, troubleshooting, and problem-solving skills. Hands-on experience with SaaS, IaaS, and PaaS environments. Experience managing mixed Windows and macOS environments. Proven experience designing and implementing cross-functional IT processes and workflows. Excellent stakeholder management and customer service skills. Strong organizational and time management skills, with the ability to prioritize multiple initiatives in a dynamic environment. Fluent English, both written and verbal – Required. Experience working with global teams – Required. About Atera Some of our benefits Atera is highly collaborative and yes, fun! To support you at work (and play), we offer some fantastic perks: ample time to learn from your teammates and contemporaries, time off to relax and recharge, community volunteer days, an annual budget to support your learning & growth, a company-paid trip, and lots more.
