This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Responsibilities:
Owning customer relationships as the main point of contact in the company.
End-user customer training to unlock the value of Optimove’s software for our clients.
Guidance and advice for enhancing the use of the system.
Project management and crisis resolution.
Education regarding new and existing features.
Ongoing customer enablement - make our clients successful!
Requirements:
Bachelor’s degree.
1-2 year experience in relevant roles (customer facing) preference from software companies.
Fluent English and Hebrew - Extremely strong presentation and communication skills.
Proactive, highly organized, with the ability to manage multiple tasks.
Fast learner who can understand and articulate technology at any level.
Rich and effective interpersonal skills.
Strong analytical skills.
Growth mindset - always pushing yourself out of your comfort zone.
Advantage - experience in technology-related fields, preferably B2B SaaS.
Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.
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