Ready to grow your impact in AI? If you’re excited about pushing the boundaries of applied AI, agentic systems, and NLP at real-world scale, let’s talk. About Us Verint is a global leader in Customer Experience (CX) Automation, helping iconic brands deliver measurable AI-driven business outcomes. With 30+ years of experience, our Open Platform and AI-powered solutions support ~10,000 organizations across 175+ countries, spanning industries such as financial services, healthcare, utilities, technology, and government. The Verint Israel site in Herzliya is our largest R&D center. We combine the strength of a global organization with the agility of a dynamic local team. Our hybrid work model moves fast and leverages cutting-edge technologies including NLP, Machine Learning, Speech & Text Analytics, Generative AI, and Agentic AI architectures to improve the daily lives of millions worldwide. About the Role Join our Analytics Research team and help shape next-generation Customer Engagement and Interaction Analytics solutions. You will design, research, and productionize advanced NLP and agent-based AI capabilities that autonomously reason, plan, and act across complex customer interaction workflows. You’ll work end-to-end—from foundational research and rapid experimentation to scalable deployment—building systems that combine LLMs, tools, memory, and orchestration to deliver trusted, enterprise-grade AI used by customers worldwide. What You’ll Do Research, design, and develop state-of-the-art NLP, LLM, and Agentic AI systems Build and evolve autonomous and semi-autonomous agents for interaction analysis and customer engagement use cases Advance analytics capabilities using reasoning, planning, tool use, and multi-agent collaboration Tackle complex research problems over large-scale conversational and multimodal data Collaborate on broader analytics initiatives, including scalable ML systems and data-intensive pipelines Design and run experiments, evaluate agent behavi
