Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,500 midsize and multinational companies and over 1 Milion users. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. About the Role We are looking for a CS AI Business Partner to help Customer Success turn AI strategy into practical business impact. As CS scales, operational complexity around support, escalations, incidents, customer communication, knowledge management, services, and proactive customer management continues to grow. AI creates a major opportunity to improve efficiency, customer experience, visibility, and proactive service — but capturing that value requires dedicated ownership close to the business. The CS AI Business Partner will consume the company-wide AI strategy, standards, and operating model led by AI Mind, and tailor them to the specific needs of the CS department across People, Processes, Technology, and Performance. This is a hands-on business partner role. The person will partner with CS leadership, CS Ops, CX Delivery, Support, Services, CXE, AI Mind, and AI RevOps to identify high-impact opportunities, build and operationalize AI-powered workflows, agents, and automations, and help CS move from reactive operations to proactive customer intelligence. Job Requirements What We’re Looking For3+ years of hands-on experience working with AI — building AI-powered solutions, agents, automations, or AI-driven workflows in a professional setting. 3+ years in roles requiring both technical depth and business acumen — such as solution architecture, systems design, technical consulting, product, operations, CS Op
