Outbound Product Discovery & Customer Understanding Build close, trusted relationships with customers and users to deeply understand their workflows, needs, pain points, and decision-making context. Lead outbound discovery efforts, including customer conversations, user interviews, workflow analysis, feedback loops, and solution validation. Identify customer problems and product opportunities through direct engagement, behavioral insights, and collaboration with Customer Success, Sales, and Implementation teams. Rapidly test and validate potential solutions before development, using prototypes, mockups, experiments, customer feedback, and data. Translate customer insights into clear product priorities, requirements, and execution plans. Product Ownership & Strategy Own and drive meaningful product areas within a customer-facing healthcare platform. Define product strategy, roadmap priorities, and execution plans for features and workflows used by clinicians, care teams, and customers. Translate customer needs, clinical workflows, data capabilities, technical constraints, and business priorities into clear product requirements. Balance usability, technical complexity, clinical value, speed of execution, and business impact in product decisions. Customer-Facing Product Development Lead the development of web-based user experiences, including workflows, dashboards, interfaces, and customer-facing product capabilities. Partner with Design and Engineering to create intuitive, effective, and clinically relevant product experiences. Drive features from ideation through launch, adoption, measurement, and iteration, using short development cycles and fast learning loops. Ensure that product decisions are grounded in real customer needs and validated before meaningful engineering investment. Data, Indications & Product Intelligence Work with data, clinical, and engineering teams to understand the data engine that supports indication generation and clinical insight
