Responsibilities
Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
Success in this Role
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
Requirements
Bachelor's degree in Business, Marketing, or a related field.
5+ years of experience in Account Management or Customer Success roles.
Strong sales acumen with a demonstrated track record of driving growth within existing customer accounts.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Knowledge of Payroll, HRIS, or Fintech industries.
Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
Client-focused with a passion for outstanding service.
Strong organizational and time management skills.
Collaborative team player adaptable to a fast-paced environment.
Nice to have
Bachelor's degree in Business, Marketing, or a related field.
5+ years of experience in Account Management or Customer Success roles.
Strong sales acumen with a demonstrated track record of driving growth within existing customer accounts.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Knowledge of Payroll, HRIS, or Fintech industries.
Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
Client-focused with a passion for outstanding service.
Strong organizational and time management skills.
Collaborative team player adaptable to a fast-paced environment.
