We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.
This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.
If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.
What You Will Own
Prepare, configure, and deploy Windows and macOS laptops for new employees
Support employee onboarding and offboarding, ensuring a seamless IT experience
Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
Support password resets, MFA, VPN access, and identity-related requests
Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
Maintain accurate inventory of laptops, accessories, licenses, and IT assets
Document technical procedures, troubleshooting guides, and knowledge base articles
Escalate infrastructure, cloud, networking, and security issues when appropriate
Help maintain a secure, reliable, and efficient IT environment for employees worldwide
Why Aqua Security
You'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises.
You'll have the opportunity to:
Work with modern enterprise technologies in a cloud-first environment
Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security
Learn from experienced IT, Security, and Engineering professionals
Grow your career in a fast-paced global cybersecurity company
Make a real impact by helping employees stay productive, connected, and secure every day
If you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.
About the Team
Requirements
2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
Hands-on experience supporting Windows and macOS
Experience configuring laptops, installing software, and troubleshooting end-user issues
Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
Understanding of endpoint security, antivirus solutions, software updates, and device management
Strong customer-service mindset with excellent communication skills in English
Organized, detail-oriented, and eager to learn new technologies
Ability to prioritize multiple requests while delivering a great employee experience
Nice to Have
Experience supporting hybrid or global organizations
Familiarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice
Experience with CrowdStrike, Cato Networks, or similar security solutions
Basic PowerShell or scripting experience
IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent
