Director of Customer Operationsניהול

Director of Customer Operations

מיקום המשרה:

חיפה והקריות

תיאור המשרה:

Director of Customer Operations

דרישות המשרה:

The Role

A technology organization is seeking a senior leader to oversee the teams and processes that support its customers throughout their engagement with the company.

Reporting directly to the General Manager, this role brings together customer service, delivery of customer projects, and the technology and infrastructure that enable day-to-day operations. The successful candidate will lead multidisciplinary teams, strengthen operational practices, and work closely with colleagues across the organization to support reliable service and effective customer delivery.

Key Responsibilities

Lead teams responsible for customer service, project delivery, and the systems and infrastructure supporting operations.

Set priorities and operating practices that support timely, consistent service for customers.

Oversee service performance and customer commitments; identify recurring issues and lead efforts to resolve them.

Guide the planning and execution of customer projects, including implementations, upgrades, and system transitions.

Maintain the availability, reliability, and security of the technology and infrastructure used in daily operations.

Develop and improve processes, procedures, management routines, and performance measures.

Plan team capacity, allocate resources, and resolve competing priorities and operational constraints.

Keep the General Manager informed about business performance, emerging risks, and decisions requiring attention; provide practical recommendations.

Coordinate closely with teams across the organization, including Product, R&D, Sales, and Finance.

Requirements