Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navina’s technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.
Requirements
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
Proven experience with SQL and data analysis - MUST
Proven experience with debugging web applications
Strong project management skills
Excellent problem-solving and troubleshooting skills
Proven excellent customer-facing communication skills (verbal and written)
Familiarity with the US healthcare industry- Advantage
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage
What would you stand out?
Experience with troubleshooting data pipelines and ETL processes.
Experience in a fast-growing organization
Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas
A can-do attitude
Detailed oriented
You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!
