About the Role
We are looking for a technically minded Junior Help Desk & System Administrator to join our Tech Foundations team.
The role combines day-to-day technical support with hands-on exposure to system administration, infrastructure, networking, and cloud environments, offering an opportunity to grow and develop within the IT field.
Key Responsibilities
Provide Tier 1–2 technical support to local and remote employees across hardware, software, and peripherals.
Set up and maintain laptops, mobile devices, and workstations.
Manage employee onboarding and offboarding, including user accounts, access, and equipment.
Support Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 environments.
Assist with basic network troubleshooting, including Wi-Fi, VPN, DNS, and DHCP.
Support system monitoring, security tools, patch management, and endpoint management.
Maintain technical documentation and internal IT procedures.
Collaborate with senior team members on infrastructure, automation, and cloud-related projects.
Requirements
6–18 months of hands-on experience in technical support, IT service desk, or relevant military/academic IT experience.
Strong familiarity with Windows environments; macOS knowledge is an advantage.
Hands-on exposure to Active Directory and Microsoft 365.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
Strong troubleshooting and problem-solving skills.
Service-oriented approach and good interpersonal skills.
Fluent Hebrew and English, written and spoken.
