It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Data Engagement team is the connective link between GTM and R&D/Product organizations. The team leads customer and prospect data initiatives using internal tools, and drives product improvements based on patterns and issues analysts identify in their day-to-day work.
What you'll do
Own execution of the team's initiatives — ensuring efforts are properly resourced, tracked, and delivered within required timeframes.
Play a key role in prioritizing data resources across company-wide efforts, working closely with stakeholders across R&D, Product, Customer Success, and Sales.
Lead and develop a multidisciplinary team of highly skilled analysts.
Build strong partnerships with Product and CS leaders, acting as their trusted data advisor to help achieve shared business objectives.
2+ years of experience as a team lead of Data Operations, PMO, Technical Delivery Management or Product Analytics at a tech company (cyber security is a plus)
Experience leading and/or working with team of data analysts is a plus (prior experience as a data analyst is a plus)
Strong organizational, multitasking and prioritization skills, with a track record of delivering under tight timelines
SaaS/B2B company experience - a significant advantage
Full professional proficiency in English, written and verbal - required
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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