CommBox is a CX AI platform that enables enterprises to deliver intelligent, automated, and personalized customer experiences across all digital channels. Powered by advanced AI, large language models, and real-time decisioning, CommBox transforms customer interactions into proactive, context-aware journeys-boosting efficiency, empowering agents, and driving measurable business outcomes at enterprise scale. As a DevOps Engineer at CommBox, you’ll keep our high-traffic production environments fast, reliable, and secure-and you’ll do it with modern tooling and a strong bias toward automation. We’re looking for someone who treats AI as a force multiplier: curious about new tools, quick to adopt them, and always looking for ways to use AI to eliminate toil, accelerate delivery, and improve operational quality. If you’re passionate about perfecting technology beyond your imagination and want to take part in the revolution of business automation while having a great time doing it – CommBox is the perfect place for you! Responsibilities Build, maintain, and improve our CI/CD pipelines using GitHub Actions to support automated testing, linting, and security gates for daily, low-friction deployments. Operate and evolve our GitOps workflow with ArgoCD as the source of truth for cluster state. Manage various AWS environments across multiple accounts using Infrastructure as Code, and help optimize edge performance and security. Run and troubleshoot Kubernetes (EKS) workloads and contribute to shared Helm charts that abstract complexity for developers while enforcing security and compliance standards. Handle technical challenges around performance, scale, and security, and provide root-cause analysis for production incidents. Leverage AI tools-coding assistants, AIOps, and automation-to accelerate delivery, script and tooling development, incident diagnosis, and routine operational workflows. Continuously identify and automate away repetitive manual work, proposing improvements
